AIBIP (“we”, “our”, or “us”), an initiative of Ava Semarak Berhad, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website.

By using this Website, you consent to the practices described in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies only to information collected through the AIBIP website.

It does not govern confidential information exchanged during consulting engagements, Industrial AI implementations, assessments, software development projects, or other professional services. Such information is protected under separate contractual confidentiality obligations between AIBIP and its clients.

2. Information We Collect

We may collect personal information that you voluntarily provide when contacting us, including:

• Name
• Company or organisation
• Email address
• Telephone number
• Job title (if provided)
• Information contained within your enquiry or message

We may also automatically collect limited technical information, such as:

• IP address
• Browser type
• Operating system
• Device information
• Pages visited
• Date and time of access
• Referring website

This information helps us improve the performance, security, and usability of our Website.

3. How We Use Your Information

We may use your information to:

• Respond to enquiries and requests.
• Arrange meetings, demonstrations, or consultations.
• Provide information about our services.
• Improve the functionality and performance of our Website.
• Maintain Website security.
• Comply with applicable legal and regulatory obligations.

We will not sell or rent your personal information to third parties.

4. Industrial Project Information

The AIBIP Website is not intended for submitting confidential industrial, engineering, operational, maintenance, production, or proprietary business information.

Information shared during professional engagements is handled separately under client agreements and is not governed by this Website Privacy Policy.

5. Cookies and Analytics

Our Website may use cookies and similar technologies to improve user experience and understand how visitors use our Website.

Cookies may be used to:

• remember user preferences;
• measure Website performance;
• analyse visitor traffic;
• improve Website functionality.

Most web browsers allow you to control or disable cookies through your browser settings.

6. Sharing of Information

We do not sell, trade, or disclose your personal information except where necessary to:

• operate and maintain our Website;
• engage trusted service providers who assist in operating our Website;
• comply with legal obligations;
• protect our legal rights or the safety of others.

Any service providers engaged by us are expected to maintain appropriate safeguards for personal information.

7. Data Security

We implement reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction.

While we take appropriate precautions, no method of electronic transmission or internet storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• respond to enquiries;
• maintain business records;
• comply with legal obligations;
• resolve disputes;
• enforce our legal rights.

Information that is no longer required will be securely deleted or anonymised where appropriate.

9. Your Rights

Where applicable under the Personal Data Protection Act 2010 (Malaysia), you may request to:

• access your personal information;
• correct inaccurate or incomplete information;
• withdraw consent for certain processing activities, subject to legal or contractual limitations.

Requests may be submitted using the contact information below.

10. Third-Party Websites

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of external websites. We encourage visitors to review the privacy policies of those websites separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The latest version will always be published on this Website with the updated revision date.

12. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights under applicable data protection laws, please contact us.

Ava Semarak Berhad
29A-07-02, The Maritime Suites
Persiaran Karpal Singh 2
11600 Jelutong
Penang, Malaysia

Email: hello@aibip.com.my